[Chad]

So someone at Virgin has given inaccurate information to the original poster. The original poster has then aired his dissatisfaction to the Virgin employee who then managed to go away and resolve the matter.

What we don't know, and will never know, is the reasons behind the individual at Virgin giving the inaccurate information in the first place. Was the person a new employee? Has the person ever received adequate training and development on the subject being discussed? Was the person just giving the standard response he was advised to if such a problem so happens to present itself?

You can't just go about calling the person a liar because they gave out the wrong information. The person who gave the advice at Virgin might have genuinely believed he was giving the correct advice. Unless we ever get the full story, including the point of view from the Virgin employee, we will never fully know what happened.

All in, whilst it can be annoying when someone gives you bad or incorrect information, the person at Virgin did ultimately deliver what the original poster wanted. Sure it sounds like it could have went smoother but the Virgin employee came good in the end.

The thing that puzzles me is how this thread has managed to get almost 9 pages long over, what looks to me, like a non event. I'm not trying to dismiss the original posters point of view but what harm has really been done here? Now the real problem would have been if the person from Virgin went away and found out he could activate the HD, but then continued to stick to his guns stating it couldn't be activated until Tuesday and left the original poster waiting for another 24 hours to receive his channels.