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Old 22-12-2011, 00:13   #131
mhatter67
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Location: Luton
Services: Big Kahuna, Phone XL, Boxnation
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Thumbs up Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Digital Fanatic View Post
Seems the moral of this thread is ...... Don't go the extra mile for the customer, it won't be appreciated and you'll be called a liar on forums.
That is sad DF you went the extra mile for me today answering a TiVo issue I had and it is greatly appreciated

The problem I have is when CS is not prepared to go beyond the script or poorly trained I remember once a couple of years ago in a top electrical store the salesman answered my freeview HD question by saying it will never happen, SKY would block it