Quote:
Originally Posted by Digital Fanatic
Seems the moral of this thread is ...... Don't go the extra mile for the customer, it won't be appreciated and you'll be called a liar on forums. 
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That is sad DF you went the extra mile for me today answering a TiVo issue I had and it is greatly appreciated
The problem I have is when CS is not prepared to go beyond the script or poorly trained

I remember once a couple of years ago in a top electrical store the salesman answered my freeview HD question by saying it will never happen, SKY would block it