Quote:
Originally Posted by martyh
With respect Masque ,
can't you see how ,from a customers point of view ,saying that something cannot be done and then doing it is just plain wrong ,as i said earlier i wouldn't call the rep a liar ,maybe lazy or ill trained but not a liar
That is not relevant in this case ,it's how it was handled during the 4 calls Tim had to make to resolve it
Or he /she may feel a tad embarrassed and decide to up their game
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He got an agent who took the time to find out how to sort out his issue and that in no way means the other agent/s were lying in any way as they were probably just following process which oddly enough all companies have set in place even his own bed company but I bet that he will override that process if it gets him a sale and he would be lying to say otherwise.
So one agent goes the extra mile and either finds out or gets help with regards his request and instead of praising the agent that went that extra mile he shot down everyone else who were just doing their job.
Now if I or the other Virgin Media members of staff that post on here just did our jobs then we would not be here and as soon as we clocked off we would forget about work for another day, but we like the agent who sorted him out thought we would like to help and here we all are.
In reality he should be showering plaudits on the agent who went that extra mile but oddly he prefers to besmirch everyone else hence this ridiculously long thread which is going nowhere and only makes people like us go WTF!!!
Oh and by the way you will find this is the one and only time I have ever posted
WTF!!!