Originally Posted by kop32

Tim,
I don't think people on here are defending VM CS but as your main issue seems to be no HD for a couple of days then your issues are a bit OTT,as for the CS Rep lying then have you never heard of the term "lack of training",usually in these cases that is the problem,I just hope you are now happy with your services and if you still feel aggrieved then may I suggest you write to VM through the correct channel to make your point,accusing people of lying on an open forum (without knowing all the facts) seems a little harsh, and before you ask no I don't work for VM.

Originally Posted by nstokes

i myself work in a contact centre and i see the OP's POV HOWEVER i also think he is seeing this in the wrong light. Yes VM MAY have made a mistake with this but mistakes happen and people only learn from mistakes same a business. Maybe the call agent could have worded it better than he did but each agent deals with THIER calls differently.

In the call centre i work in we try and look after out own customers, may that be the person that is calling up, a manager you are dealing with or an external contact. Sometimes this isnt always possible and on the next call it gets done differently.

I can understand that OP is a bit down hearted about this but at the end of the day the end result is that the issue was RESOLVED. The call didnt cost anything as it is free from a VM phone line. I think that the OP is taking this all the wrong way and dealing with it in the wrong manner as well. If you are unhappy email CEO office and make a complanit but not only that the OP needs to make a suggestion to VM on how to IMPROVE the CS.

Ok can we all now calm down and drink some beer, it is xmas after all

Originally Posted by Tim Deegan

That's because various posters have said that I should contact the CEO's office rather than post in a forum. So why would they want me to do that?????


This is a forum, and this thread is fully in context with the web site.

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Personal insults aren't very funny, and are also against forum rules. So mods please remove the offending post

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I had evidence of their behavior. They had no evidence of my behavior during the calls.