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Originally Posted by Masque
What non thread this has turned into, an agent says something cannot be done and goes away and finds out how to sort out the issue and then gets branded a liar, how sad is that.
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With respect Masque ,
can't you see how ,from a customers point of view ,saying that something cannot be done and then doing it is just plain wrong ,as i said earlier i wouldn't call the rep a liar ,maybe lazy or ill trained but not a liar
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Did you get your issue resolved or did you not a simple yes or no will suffice.
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That is not relevant in this case ,it's how it was handled during the 4 calls Tim had to make to resolve it
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If the agent knew how much you whinged about them on here then in future they might just go sod it! not my issue and not even try to resolve your issue if his is the kind of thanks and frankly sad attitude that goes on after the problem is sorted out.
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Or he /she may feel a tad embarrassed and decide to up their game