Quote:
Originally Posted by nstokes
in some ways you are correct, i have been working at the same one for over 6 years and tbf i dont know it all as no one person can know everything, i still get things wrong and sometimes my calls arnt always the best but i learn from it and take things on board, i have had customer like Tim before and tbh i deal with the issue and if they have anything bad to say about me when they have no need i leave it and forgot get, move on to the next one, if i had done something incorrect then i understand his POV but the agent he is talking about (4th call) didnt do anything wrong apart from maybe have used the wrong wording but he sorted the issue out
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As in any industry there will be employees who are only interested in the pay packet ,Tim may have got one of those who only sought a work around because Tim didn't "go away".The problem with call centers is there is very little in the way of accountability if the rep is wrong or gives wrong information ,as you say once a call is finished it's onto the next one and the previous call is forgotten about ,sometimes you may never know if the wrong information is given