Quote:
Originally Posted by nstokes
agreed but see my post above, i bet there aim is to fix all issues as quick as poss without messing the customer around but somethimes it doesnt always work like this, remeber things happen for a reason
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I would assume that is a given for all companies but i notice that it is harder to keep that aim the bigger a company gets simply because of the different levels of expertise within a large company ,it is much easier to train 10 people to the same standard and keep them there than 1,000 ,plus i would imagine the high staff turnover has a lot to do with it .I have never worked in a call center but i would imagine that there are people who have worked there anywhere from 5yrs to 5 minutes and it's just pot luck which one the customer gets