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Originally Posted by martyh
Agreed ,i fully accept that not all issues can be fixed with one call ,the same applies in my line of work but as long as this is explained to the customer honestly and openly i find that usually the customer understands .Problems arise when a customer is told the issue is rectified when it hasn't or something isn't possible when it is
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i agree and i think the OP could have been given a good explaintion and an appology from VM if he goes through the correct channels