Quote:
Originally Posted by nstokes
oh i misread your post. i see your point, yes they should have done and maybe thats there aim on every call but not every call can be fixed 1st time
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Agreed ,i fully accept that not all issues can be fixed with one call ,the same applies in my line of work but as long as this is explained to the customer honestly and openly i find that usually the customer understands .Problems arise when a customer is told the issue is rectified when it hasn't or something isn't possible when it is