Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 21-12-2011, 19:42   #112
Tim Deegan
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by nstokes View Post
actaully my point, if it gets resolved in the end, no point being angry. Its not like someone has died over it or did they???
And my point is that nobody should have to be messed about in order to sort a problem out. If it was the customer's fault, then fair enough. But when it is VM's fault, they should sort it quickly and with as little disruption to the customer as possible.

---------- Post added at 18:42 ---------- Previous post was at 18:41 ----------

Quote:
Originally Posted by nstokes View Post
oh i misread your post. i see your point, yes they should have done and maybe thats there aim on every call but not every call can be fixed 1st time
Very true. But this one could have been.
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