Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 21-12-2011, 19:38   #110
nstokes
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by martyh View Post
and my point was that the aspiration of the company and the staff should be to resolve the issue at the 1st attempt not the 2nd,3rd or 4th that just shows that the company and the staff have failed
oh i misread your post. i see your point, yes they should have done and maybe thats there aim on every call but not every call can be fixed 1st time
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