Thread: TiVo Why can't Virgin Media ever get their customer service right??
View Single Post
Old 21-12-2011, 19:24   #103
martyh
Guest
 
Location: newcastle upon tyne
Services: Sky Q silver bundle Sky Q 2TB box Sky Q mini box Sky fibre unlimited Sky Talk evenings and week
Posts: n/a
Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by nstokes View Post
They are open 7 days a week and upto 10pm i believe. I dont think people want to gag VM as you say but are giving there opinion on the situation, it is a forum for disscutions about this sort of thing. Ive you re read some of the tread and my 1st post then you would see that some people have said yes they made a mistake and could of done things better but no point crying over spilt milk as to say. This issue is resolved. Like i said 1st post, if you have identifed an area that is weak and needs improving email the CEO office and tell them your sugesstion on how it would help customers AND the business
That seems to be the underlying trend these days .As long as the issue gets resolved ....eventually...no harm no foul .That is totally the wrong way to aproach customer services .