Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 21-12-2011, 19:05   #94
nstokes
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by Tim Deegan View Post
Time is money, and my time is very valuable. I can really do without having to waste my time making multiple calls to solve a problem that should have been sorted out when I placed the order.

How do you know I haven't made a complaint to the CEO office?

It seems that there are some people on here who seem to want to gag any bad press about VM.
They are open 7 days a week and upto 10pm i believe. I dont think people want to gag VM as you say but are giving there opinion on the situation, it is a forum for disscutions about this sort of thing. Ive you re read some of the tread and my 1st post then you would see that some people have said yes they made a mistake and could of done things better but no point crying over spilt milk as to say. This issue is resolved. Like i said 1st post, if you have identifed an area that is weak and needs improving email the CEO office and tell them your sugesstion on how it would help customers AND the business
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