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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by Tim Deegan
Personally I've only ever had to call Sky a few times over 15 years, and didn't really have any problems with them. So I'm not really qualified to comment on their CS.
---------- Post added at 17:55 ---------- Previous post was at 17:54 ----------
Some of them say that, and others don't. However many of them still defend their employer, and are not giving an opinion as a consumer.
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a) which ones don't?
b) have you ever considered that their opinion as a consumer may co-incide with that which you regard as "still defend their employer" - they may be disagreeing with you because they disagree with you (as do others who are not VM employees), not because they are being loyal.
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