Quote:
Originally Posted by paultrademark
Problems can arise from that too in a Call Centre enviroment, as some CCM systems don't include direct inbound calls in the agents targets. And if you are getting pressure from management to hit your targets, sometimes stats come before customer service.. wrongly IMO
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It needed some one to transfer the call to me, So if I was busy i would not be able to take the call. But they would be able to send me a message about it and dependent on the message I would be able to ask the team leader if I was able to call the customer back.