Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 21-12-2011, 18:29   #82
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by devilincarnate View Post
[/COLOR]I have just remembered when I worked for O2 I used to give out my name and also my extension number. So that if what I said did not happen they would be able to get put back through to me. But sometimes they would come through to me as they were happy the way that I handled their call.

If in doubt you could always ask for their name and extension number so that if any thing went wrong you would be able to ask the person direct.

I gave my details out off of my own back and not the company policy.
Problems can arise from that too in a Call Centre enviroment, as some CCM systems don't include direct inbound calls in the agents targets. And if you are getting pressure from management to hit your targets, sometimes stats come before customer service.. wrongly IMO
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