Hi,
I've had the Superhub and 50M service for about 8 months now. Before that I was on the 10M service for years. I've found the Superhub a lot less reliable than my old cable Modem, bearable in general.
Recently, however, either the service has become less stable, or I'm noticing the problems more because I'm working from home. I have 2 main problems : the Superhub will drop the WAN connection, or it will reboot itself. I've never had the situation where the Superhub has locked up - I can nearly always access the admin page (although I have to wait for the reboot to finish of course)
I've kept a log over the last month and it has either rebooted or lost the WAN connection about 15-18 times during that period. The connection normally comes back-up within 5-10 minutes, although sometimes it can take longer with the modem waiting for an IP address. However, each occurrence costs me over 30 minutes by the time I've reset the VPN, reconnected and recovered what I was working on. So it's becoming a real pain
I've posted the details up on the support site (here :
http://community.virginmedia.com/t5/...re/td-p/748729) but it can take a while to get a reply on there.
In the meantime, I've been thinking about trying modem mode, but I was under the impression this was mainly for fixing unreliable wireless issues. I use a wired connection mostly and when I do use wireless, I haven't noticed any drop-outs and the range seems fine. Is it worth me looking at modem mode ? Could it help with reboots and dropped WAN connections ? I don't want to go to the expense of a new router just to find it's the modem or my local cable which is the real issue.
Many thanks,
Pete