Cable Forum - View Single Post - TiVo Why can't Virgin Media ever get their customer service right??

andy_m · 21-12-2011, 18:02

I don't know whether I agree with the op, or the several people who obviously don't. What I do know is that, if you're really looking for decent customer service then it's kind of ironic that you were prepared to move to Sky to get it. Having experienced both, yes, sometimes Virgin get it wrong, but they are a breath of fresh air compared with their competitor, IMO.

21-12-2011, 18:02	#76
andy_m cf.mega poster Join Date: Sep 2011 Location: North-West Kent Services: VIP Posts: 2,887	Re: Why can't Virgin Media ever get their customer service right?? I don't know whether I agree with the op, or the several people who obviously don't. What I do know is that, if you're really looking for decent customer service then it's kind of ironic that you were prepared to move to Sky to get it. Having experienced both, yes, sometimes Virgin get it wrong, but they are a breath of fresh air compared with their competitor, IMO.