Quote:
Originally Posted by devilincarnate
If you do not like th CS why are you with them as most people would vot with their feet? No matter how much it cost?
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I very nearly did on Sunday. The fact is however, that VM have an excellent product. So as long as there is no need to contact them, then there is never a problem. It just seems that whenever I do need to contact them they just can never seen to get things right.
Quote:
Originally Posted by devilincarnate
I take it you have never worked in CS as well?
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All the time. However I do own the companies, so I can make decisions that an employee can't. But I would expect that employee to ask someone who can make the decision, rather than just telling the customer "it isn't possible".
Unfortunately there seems to be a general trend these days, that the bigger the company, the worse the CS. But there are exceptions, like John Lews for example, who are a big company, but have an excellent reputation for CS.
---------- Post added at 15:17 ---------- Previous post was at 15:16 ----------
Quote:
Originally Posted by paultrademark
5 pages.. ooft!
Mountain out of molehill springs to mind, if you are not happy with the service you got, use your time better and email VM about it
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If you don't like it, then don't read the thread