Quote:
Originally Posted by Sirius
He has been accusing VM of training its staff to lie for months now but has NEVER provide evidence of it only hearsay based on his side of the story.
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That's because people were making an excuse that it was because he was poorly trained. And that he was only following what he was trained to do. So my reply wasthat if he was doing what he was trained to do, then this is implying that he was trained to come out with the statement "it is impossible", which clearly wasn't true, because he later proved that it was possible. And of course a deliberate untrue statement is a lie.
So as I said earlier, a simple "I don't know, but I'll find out for you", would have been a far better way to deal with this situation, than to make an untrue statement.
Don't take it personally Sirius. My problem is with the way the company operates it's CS, and not with the people.
---------- Post added at 15:07 ---------- Previous post was at 14:58 ----------
Quote:
Originally Posted by Hugh
Absolutely right, Tim - we are only hearing one side of the story.
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Why would I lie????
I made it quite clear what I wanted when I placed the order. And the lady confirmed what I would get.
I didn't get what I ordered, which is what started th whole thing off.
As I said in my first post, I explained that with Sky, I have all the channels (except specialist), apart from the sports package, and HD on all channels in my package. And that I wanted the same from VM. Now I said this when I placed the order, and again on Friday, and again on Saturday.
So what other side of the story could there be?? They didn't provide what was ordered.