Originally Posted by Tim Deegan

I have not named the individual, so I am not insulting anyone individually. As I have said on many occasions, my problem is with VM, and their poor training. If they train their staff to make statements that aren't true (a lie), then the problem is with their training.

You have also missed the point that the thread is about poor customer service experience with VM, and the fact that they very rarely seem to be able to get things right.

As I have said before, this is only one occasion in a long line of problems I have had with VM customer service.

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Well you are reaching your own conclusions based on what you have picked out from what I have told you. But remember, none of you were privvy toany of the telephone conversations. So you don't really have the grounds to come to conclusions. If you want to know more then just ask.