Quote:
Originally Posted by Tim Deegan
You are completely missing the point.....they only sorted it out after I had phoned 4 times......is that good CS????
And on that 4th call I was told "it is impossible" (not "it is impossible unless I have to speak to a manager, who will have to juggle things about"). So if I hadn't pushed the matter, then he still wouldn't have sorted it, and would have left me thinking that "it is impossible", when in fact that statement was proved to be a lie designed to avoid doing a little extra work to sort VM's own mess out.
Now how about stopping towing the party line, and looking at the whole situation from a consumers point of view, and not VM's.
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Its only a hanful of HD channels, hardly a major service effecting issue.
I am not towing anything. That is my personal opinion, and if it was me not having the extra HD channels for a few days really wouldn't warrant this kind of a rant. RAther than calling 4 times, if you had waited till everything was completed and then called to say a few channels were missing it would have been sorted 1st time.