Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 21-12-2011, 15:35   #56
Tim Deegan
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by kop32 View Post
Tim,

There is no bigger insult than saying someone is lying,especially when that individual is not given the right to defend their actions,I think its time you let it go fella!
I have not named the individual, so I am not insulting anyone individually. As I have said on many occasions, my problem is with VM, and their poor training. If they train their staff to make statements that aren't true (a lie), then the problem is with their training.

You have also missed the point that the thread is about poor customer service experience with VM, and the fact that they very rarely seem to be able to get things right.

As I have said before, this is only one occasion in a long line of problems I have had with VM customer service.

---------- Post added at 14:35 ---------- Previous post was at 14:24 ----------

Quote:
Originally Posted by Micky Finn View Post
I did Tim. I always find it helps to absorb the full, true facts in a situation before mouthing off on a public forum. I viewed your behaviour over the course of these four pages of the thread and deemed it a bit shoddy. I'm pretty confident I'm not alone in my conclusions. If you think that's throwing insults, you have, yet again, misinterpreted a simple situation, which I guess is the cause of this whole thread!

Despite your backtracking and protestations, you were attacking an individual; you've kindly provided the evidence for that yourself. The CS departments of big organisations are a mixed bag at the best of times; VM are no different to that and all you've been victim to is a CS rep doing what he thought was the right thing and then on advice being able to offer something more than was in 'the manual'. Most fair-minded folk would consider that helpful, but hey-ho....
Well you are reaching your own conclusions based on what you have picked out from what I have told you. But remember, none of you were privvy toany of the telephone conversations. So you don't really have the grounds to come to conclusions. If you want to know more then just ask.
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