Thread: TiVo Why can't Virgin Media ever get their customer service right??
View Single Post
Old 21-12-2011, 14:56   #53
Tim Deegan
cf.mega poster
 
Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
Posts: 2,128
Tim Deegan has reached the bronze age
Tim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze ageTim Deegan has reached the bronze age
Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by kop32 View Post
Tim,
I don't think people on here are defending VM CS but as your main issue seems to be no HD for a couple of days then your issues are a bit OTT
My main issue is not that I didn't have HD for a couple of days. It is the poor CS I received, and the fact that I had to call 4 times to sort it.

Quote:
Originally Posted by kop32 View Post
,as for the CS Rep lying then have you never heard of the term "lack of training",usually in these cases that is the problem,I just hope you are now happy with your services and if you still feel aggrieved then may I suggest you write to VM through the correct channel to make your point,accusing people of lying on an open forum (without knowing all the facts) seems a little harsh, and before you ask no I don't work for VM.
Lack of training is no excuse for lying. It's quite simple, if you don't know you ask. And a customer will respect you far more if you admit that you don't know, and are going to find out. But if you make a clear statement that isn't true, then that is a lie.

---------- Post added at 13:56 ---------- Previous post was at 13:55 ----------

Quote:
Originally Posted by Micky Finn View Post
Wot he said. Chanced on this thread and can't believe it's been dragged out to four pages. Tim, you should really be ashamed of yourself. You've taken a minor mistake on VM's part and somebody going the extra mile for you and turned it into a very public diatribe against, let's be honest about it, an individual It's clear for all to see that you weren't lied to; your claim of receiving "absolutely terrible" CS from VM is my comedy highlight of this festive season. Take a browse through the forums and see problems some other people have had; puts your experience into context. A 'minor CS mix-up' would be about right, but even then possibly a bit strong. Really shoddy behaviour, Tim.
Read the whole thread before you start throwing insults.

As I said previously, this thread is about the fact that VM just can't seem to get CS right. And my first post is just one of many examples.
Tim Deegan is offline