Quote:
Originally Posted by Stephen
I do know that for sure, as I mentioned in an earlier post. I use exactly the same system to do my job and you can't put more than one order on at a time and to cancel and reload can cause problems. You weren't lied too. However the CSR did try to sort it for you and eventually the issue was resolved. I would only class it as bad CD if you didn't get your issue resolved and the CSR didnt do all the possibly could to try and correct the issue of the HD channels not being activated.
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You are completely missing the point.....they only sorted it out after I had phoned 4 times......is that good CS????
And on that 4th call I was told "it is impossible" (not "it is impossible unless I have to speak to a manager, who will have to juggle things about"). So if I hadn't pushed the matter, then he still wouldn't have sorted it, and would have left me thinking that "it is impossible", when in fact that statement was proved to be a lie designed to avoid doing a little extra work to sort VM's own mess out.
Now how about stopping towing the party line, and looking at the whole situation from a consumers point of view, and not VM's.