Cable Forum - View Single Post - TiVo Why can't Virgin Media ever get their customer service right??

kop32 · 21-12-2011, 14:49

Tim,
I don't think people on here are defending VM CS but as your main issue seems to be no HD for a couple of days then your issues are a bit OTT,as for the CS Rep lying then have you never heard of the term "lack of training",usually in these cases that is the problem,I just hope you are now happy with your services and if you still feel aggrieved then may I suggest you write to VM through the correct channel to make your point,accusing people of lying on an open forum (without knowing all the facts) seems a little harsh, and before you ask no I don't work for VM.

21-12-2011, 14:49	#50
kop32 Inactive Join Date: May 2009 Services: Sky Q Silver, 2 x mini boxes,VM 150mb broadband and VM phone with anytime calls. Posts: 472	Re: Why can't Virgin Media ever get their customer service right?? Tim, I don't think people on here are defending VM CS but as your main issue seems to be no HD for a couple of days then your issues are a bit OTT,as for the CS Rep lying then have you never heard of the term "lack of training",usually in these cases that is the problem,I just hope you are now happy with your services and if you still feel aggrieved then may I suggest you write to VM through the correct channel to make your point,accusing people of lying on an open forum (without knowing all the facts) seems a little harsh, and before you ask no I don't work for VM.