Cable Forum - View Single Post - TiVo Why can't Virgin Media ever get their customer service right??

toady · 21-12-2011, 14:47

Sorry but to me VM customer service is no worse than anyone else's. The call centre staff have always be respectful to me, and tried to help where they can. The UK staff appear to be able to have more freedom than their overseas colleagues as to what can be done, but apart from minor issues I've almost always come off the phone happy with the outcome

If your not happy with VMs customer service, then leave and go to another supplier. Complaining on here about VM customer service isn't going to change how VM operate

[A Happy VM Customer]

21-12-2011, 14:47	#49
toady Inactive Join Date: Aug 2004 Location: South Herts Services: A mix of XXL and XL Posts: 630	Re: Why can't Virgin Media ever get their customer service right?? Sorry but to me VM customer service is no worse than anyone else's. The call centre staff have always be respectful to me, and tried to help where they can. The UK staff appear to be able to have more freedom than their overseas colleagues as to what can be done, but apart from minor issues I've almost always come off the phone happy with the outcome If your not happy with VMs customer service, then leave and go to another supplier. Complaining on here about VM customer service isn't going to change how VM operate [A Happy VM Customer]