[Stephen]

Originally Posted by Tim Deegan

And you know that for sure do you? Or are you just making an assumption, or and excuse?

I do know that for sure, as I mentioned in an earlier post. I use exactly the same system to do my job and you can't put more than one order on at a time and to cancel and reload can cause problems. You weren't lied too. However the CSR did try to sort it for you and eventually the issue was resolved. I would only class it as bad CD if you didn't get your issue resolved and the CSR didnt do all the possibly could to try and correct the issue of the HD channels not being activated.