Quote:
Originally Posted by HD Boy
There is no point in trying to get your point across because he works for Virgin Media business and will not listen to you.
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I know Stephen works for VM, but I also get the impression that many other people on this thread also work for them. Otherwise they wouldn't be trying to defend the company for what anyone else can see was very poor customer service. In fact they are even using the trick of only quoting part of what I have said.
Like I said before. I think it is a real shame that employees of any company will defend the company to the hilt, rather than tackling the problem of poor customer service. If I worked for a company with CS as bad as VM, then I would be extremely embarrased. And would be working from within to try and get things changed......But then I care about customers.
---------- Post added at 13:29 ---------- Previous post was at 13:28 ----------
Quote:
Originally Posted by Stephen
Who my employer is has nothing at all to do with my post. The CSR that helped did all they could under the circumstances and probably didn't want to attempt to rectify the HD issue just incase it cause a problem or delay for the customers order.
They were actually thinking of the customer at the time, although the OP doesn't see it that way.
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And you know that for sure do you? Or are you just making an assumption, or and excuse?
---------- Post added at 13:31 ---------- Previous post was at 13:29 ----------
Quote:
Originally Posted by Andrewcrawford23
yes bend over backwards i do it for my own business but when you attack someone who has bent over backwards then you cant expect not to be attacked yourself, you dnt see the 4th person doign anytihng for oyu , you see them lying to oyu, but as has been explained it the way there trained and jsut because someone works for the company does not make them the company they only do what there contracted to do and trained to do, and in this case that is what they done since you wherent happent happy they have probabaly spoke to a manager got authorisation and the information require on how ot fix it quickly so have done it for you, they went the extra miuel by goign and aksing they could have stuck to protocal and said you have to wait maybe if oyu change oyur attuide towards the cs you spoke to people will see oyur poitn and agre vm are the problem
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The company has done nothing to bend over backwards. All they have done is sorted a problem that they created (not me). That is not bending over backwards, it is clearing their own mess....and they didn't even want to do that.
As I've said previously, my gripe isn't with the person, who was obviously poorly trained. It is with VM....how many times do I have to say this??