Quote:
Originally Posted by Tim Deegan
I was deliberately told something that wasn't true....what is your deffinition of a lie?
That isn't the customers problem is it? They should get it right in the first place.
I often have to bend over backwards to help customers, but that's what you do for customers. I hate the mentality of people who can't be bothered to do something that may involve a bit of effort. Without customers, you don't have a business.
Yes they did correct the problem, but it took 4 phone calls from the customer to sort it out. That isn't good customer service in anyones book.
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yes bend over backwards i do it for my own business but when you attack someone who has bent over backwards then you cant expect not to be attacked yourself, you dnt see the 4th person doign anytihng for oyu , you see them lying to oyu, but as has been explained it the way there trained and jsut because someone works for the company does not make them the company they only do what there contracted to do and trained to do, and in this case that is what they done since you wherent happent happy they have probabaly spoke to a manager got authorisation and the information require on how ot fix it quickly so have done it for you, they went the extra miuel by goign and aksing they could have stuck to protocal and said you have to wait maybe if oyu change oyur attuide towards the cs you spoke to people will see oyur poitn and agre vm are the problem