Quote:
Originally Posted by Tim Deegan
I was deliberately told something that wasn't true....what is your deffinition of a lie?
That isn't the customers problem is it? They should get it right in the first place.
I often have to bend over backwards to help customers, but that's what you do for customers. I hate the mentality of people who can't be bothered to do something that may involve a bit of effort. Without customers, you don't have a business.
Yes they did correct the problem, but it took 4 phone calls from the customer to sort it out. That isn't good customer service in anyones book.
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There is no point in trying to get your point across because he works for Virgin Media business and will not listen to you.