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Originally Posted by Stephen
It doesn't make it a lie,
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I was deliberately told something that wasn't true....what is your deffinition of a lie?
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Originally Posted by Stephen
once an order is in progress cancelling and reloading to add something else on can cause problems and that is the only reason for not changing it right away. Systems don't mean that the CS is bad. CS are as helpful as they can be when you are asking for something to be changed that could delay and mess up the rest of your order.
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That isn't the customers problem is it? They should get it right in the first place.
I often have to bend over backwards to help customers, but that's what you do for customers. I hate the mentality of people who can't be bothered to do something that may involve a bit of effort. Without customers, you don't have a business.
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Originally Posted by Stephen
Also at the end of the day CS DID correct the problem and all your services are now working. So CS DID do a good job and gave you what you ordered.
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Yes they did correct the problem, but it took 4 phone calls from the customer to sort it out. That isn't good customer service in anyones book.