well if they annoyed you that much go to sky
because i love to see oyu get yoru 50mb or 100mb with sky
i agree with your that your got bad customer service but i dnt agree with you that a CS lied to you they where not trained for yoru problem which is different to lying.
Lying is basically delibrate saying something that is not true because you do not want to do s0omething so to say.
not having knowledge basicaly means you have not been trained so are unaware
you have said again your not attacking cs representive but you again called the cs a lier so it this attuide that more liekly to not get you anywhere
as i have said you got bad cusotmer service because it took 4 times and threat of leaving to fix it right but no one lied to you there only folowing prodecure which i agree are mucked up and viign need to fix them