Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 21-12-2011, 12:47   #40
Tim Deegan
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by Itshim View Post
Could it be the way people approach the problem. Yes I have had faults,complaints & moans but CS has ALWAYS sorted them out . Perhaps I am just lucky or perhaps please, thank you, goes a long way to help.
I take it you didn't read my first post either?

I was very polite to the first three operators, and that actually got me nowhere at all. I only got angry when I was lied to. Now I fully agree that in most cases you will only get anywhere if you are polite. However it doesn't seem that this is the case with VM.
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