Quote:
Originally Posted by Tim Deegan
Haha, very funny....They got it wrong 4 times in a row: - they got the initial order wrong
- they failed to correct it the forst time I called
- they failed to correct it the second time I called, even though I had text confirmation that they had sorted it
- then the operator made a statement that wasn't true (a lie). I don't care how you want to dress it up, but he is a representitive of VM, so if he made a statement on behalf of VM that wasn't true, then I have been lied to by VM.
That isn't the customers problem. Just because something involves a bit of effort, doesn't make it impossible.
If they had got everything else right then I wouldn't have been bothered. But I had been told by the three previous operators that things were now as they should be, when they clearly weren't.
This is a cable forum, so as the name suggests people should be able to give praise, ask questions, or criticise, without being jumped on by a bunch of moderators who won't hear a word said aginst VM, no matter how bad their CS is. This has been the same throughout my whole experience of this forum, which is why I actually used to think that the site was owned by VM. |
It doesn't make it a lie, once an order is in progress cancelling and reloading to add something else on can cause problems and that is the only reason for not changing it right away. Systems don't mean that the CS is bad. CS are as helpful as they can be when you are asking for something to be changed that could delay and mess up the rest of your order.
Also at the end of the day CS DID correct the problem and all your services are now working. So CS DID do a good job and gave you what you ordered.