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Originally Posted by Stephen
From your first post VM didn't do anything wrong and also they didn't lie to you at all. Just becuase you weren't given full details it doesn't make it a lie. A lie is giving incorrect information not withholding something.
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Haha, very funny....They got it wrong 4 times in a row:
- they got the initial order wrong
- they failed to correct it the forst time I called
- they failed to correct it the second time I called, even though I had text confirmation that they had sorted it
- then the operator made a statement that wasn't true (a lie). I don't care how you want to dress it up, but he is a representitive of VM, so if he made a statement on behalf of VM that wasn't true, then I have been lied to by VM.
Quote:
Originally Posted by Stephen
Its true what DF and others have said. The system can only have one open work order at a time, so if something needs adding or changing they would need to cancel off the order put the other one and then reload all the stuff off the original order. Its a lot of messing about, and I have to use that system on a daily basis.
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That isn't the customers problem. Just because something involves a bit of effort, doesn't make it impossible.
If they had got everything else right then I wouldn't have been bothered. But I had been told by the three previous operators that things were now as they should be, when they clearly weren't.
This is a cable forum, so as the name suggests people should be able to give praise, ask questions, or criticise, without being jumped on by a bunch of moderators who won't hear a word said aginst VM, no matter how bad their CS is. This has been the same throughout my whole experience of this forum, which is why I actually used to think that the site was owned by VM.