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Old 21-12-2011, 12:23   #36
Itshim
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Join Date: Jul 2006
Location: Cardiff South Wales
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Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Tim Deegan View Post
Read the first post.....it's about VM's terrible standard of CS, and that they got it wrong 4 times in a row.

And it's about how VM have an excellent product, but they let themselves down by terrible CS (not just on this occasion, this is just the latest example).

Could it be the way people approach the problem. Yes I have had faults,complaints & moans but CS has ALWAYS sorted them out . Perhaps I am just lucky or perhaps please, thank you, goes a long way to help.
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