Quote:
Originally Posted by Tim Deegan
People shouldn't make a statement unless they know what they are talking about. So a simple "I'll just check if we can do anything to help", would have been far better than a simple "it isn't possible", just because he didn't know, and either couldn't be bothered (or company policy said otherwise) to check.
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His statement would have bene true that it was not possible, apart from a very experienced staff most dnt know how to undo things ont eh system for one it is techincally against there contract of employment so he never lied he only told you what he was trained to do ( i am makinga presumption he isnt one of the few very experinced operators)
Now there is ways to get round the system but firstly he would need a manager permission to do so but doing so could also have meant that your thing booked for tuesday could have been mucked up in the form you would have bene waiting longer than tuesday if it went wrong
So as other have said you acutally got very good cusotmer service because he done something that is pretty hard to do, if anything you should be complaining to virgin about there system they use for being so crappy it makes it hard for CS to do things to make tihngs right and not accuse a staff memebr who done everything by the books of lying
Trust me when i say i have seen very poor cusotmer services from ome agents