Quote:
Originally Posted by Tim Deegan
So he was just being lazy then. And lied to try and cover this up!
It would be nice if VM staff actually showed some concern when customers experience bad CS, rather than making excuses for them.
---------- Post added at 22:49 ---------- Previous post was at 22:48 ----------
I presume you are being sarcastic??
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Tim, the rep was following company proceedures and would have had to speak to a manager/supervisor for guidance on over-riding the system and rebooking your other install back in.
I'm sorry you feel that I'm not showing concern, but I'm just explaining to you how it works, so you have more understanding of the situation. I don't personally feel you were lied to, but that's up to you.
