Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 21-12-2011, 00:47   #22
Tim Deegan
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Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by Chris View Post
I see. And you know for a fact, do you, that when the CSR told you it wasn't possible, he *knew* that it in fact was possible?
People shouldn't make a statement unless they know what they are talking about. So a simple "I'll just check if we can do anything to help", would have been far better than a simple "it isn't possible", just because he didn't know, and either couldn't be bothered (or company policy said otherwise) to check.

---------- Post added at 23:47 ---------- Previous post was at 23:44 ----------

Quote:
Originally Posted by jb66 View Post
Would you not e cheaper on vip100?
Can someone tell me if it would be cheaper with this VIP (whatever it is)?
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