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Old 21-12-2011, 00:35   #20
Chris
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Re: Why can't Virgin Media ever get their customer service right??

Quote:
Originally Posted by Tim Deegan View Post
He said, and I quote "it isn't possible". Now the fact that he then managed to do it proves that it was possible. So when he said "it isn't possible", then he wasn't telling the truth. At no time did he say "it isn't possible when procedures are followed".
I see. And you know for a fact, do you, that when the CSR told you it wasn't possible, he *knew* that it in fact was possible?
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