Quote:
Originally Posted by Chris
No, he didn't. He clearly gave you the answer that is correct when proper training and procedures are followed.
When you complained further he went and found a way to get you what you wanted in spite of proper procedures.
It's disappointing that you can't tell the difference.
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It's disappointing that you can't tell the difference
He said, and I quote "it isn't possible". Now the fact that he then managed to do it proves that it was possible. So when he said "it isn't possible", then he wasn't telling the truth. At no time did he say "it isn't possible when procedures are followed".
So I will repeat yet again, I'm not talking about individuals, I'm talking about VM as a whole. I know that many people working for many companies have their hands tied due to procedures. It seems that companies who have good CS are far more flexible when solving problems for customers. Especially when the problem was caused by the company, and not the customer.