Quote:
Originally Posted by Chris
Yes, it can be. But it's strange how a very obvious example of extremely good service, going way beyond what training and procedure required, is being portrayed here as lies and laziness.
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Because all he did was his job.....after he had already lied to me. These are facts Chris.
If he had just apologised for the fact that I had been messed about, and then put himself out to sort the problem. Then that would have been good customer service. It's the fact that first of all he lied, saying that it was impossible to give me what I had already had confirmed (4 times) that I would get. Andit was only when I said that I was going to change my mind, and move to Sky, that he actually bothered to do anything.
Now I don't know about you, but I give good customer service to the best of my ability. And I also expect to receive good service. There is no excuse for poor CS.