Quote:
Originally Posted by Chris
Obviously you're going to read the situation the way you want to read it and nothing anyone on here says to you is going to make any difference.
However, FWIW, it sounds to me like you were lucky enough to be on the phone with a very experienced customer service agent who was skilled and able enough to use the ordering system in a way it clearly wasn't designed for, in order to get you your HD channels a couple of days sooner than is possible when correct procedures are followed.
Well done you for crapping on his goodwill from a great height on a public Internet forum. That should help dissuade him and his colleagues from departing from their training and proper procedures in future.
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Actually I don't think it was him who sorted it. When he put me on hold he said that he needed to speak to someone else.
As for 'goodwill', where do you get that from? He lied to me!
A customer shouldn't have to rely on so called goodwill. They should be able to get things right the first, second, or third time.
Do you think it is right that a customer has to call 4 times before they get it right?