Quote:
Originally Posted by Tim Deegan
So he was just being lazy then. And lied to try and cover this up!
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Obviously you're going to read the situation the way you want to read it and nothing anyone on here says to you is going to make any difference.
However, FWIW, it sounds to me like you were lucky enough to be on the phone with a very experienced customer service agent who was skilled and able enough to use the ordering system in a way it clearly wasn't designed for, in order to get you your HD channels a couple of days sooner than is possible when correct procedures are followed.
Well done you for crapping on his goodwill from a great height on a public Internet forum. That should help dissuade him and his colleagues from departing from their training and proper procedures in future.