Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 20-12-2011, 23:49   #6
Tim Deegan
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by Digital Fanatic View Post
As jb66 says, the rep would have had to cancel the new box order to get the channels booked on the system as it only allows 1 open order on the system at any one time... he actually went the extra mile to sort it as that's a lot of messing around on the system.
So he was just being lazy then. And lied to try and cover this up!

It would be nice if VM staff actually showed some concern when customers experience bad CS, rather than making excuses for them.

---------- Post added at 22:49 ---------- Previous post was at 22:48 ----------

Quote:
Originally Posted by Lew View Post
Sounds like good customer service to me.
I presume you are being sarcastic??
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