Thread: TiVo Why can't Virgin Media ever get their customer service right??
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Old 20-12-2011, 23:46   #4
Tim Deegan
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Join Date: Sep 2011
Services: 3 phone lines, 100mb broadband, and TV x2 (including one Tivo)
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Re: Why can't Virgin Media ever get their customer service right??
Quote:
Originally Posted by jb66 View Post
To activate the hd before Tuesday involved cancelling your new box adding the hd channels, rebooking your box for a random date then pulling the job forward to when your due to getting the box, involves a lot of messing around.
Thankyou for explaining the process. But that's no excuse for poor customer service and lies.
  1. They could have got the order right the first time, as I explained quite clearly exactly what I wanted.
  2. They could have corrected the error on Friday when I called and explained that they had got it wrong.
  3. They could have corrected the problem on Saturday, when I called and explained that they had got it wrong again.
  4. They didn't need to lie to me on Sunday because they were too lazy to correct the error. But instead they just lied and said that it wasn't possible.

Quote:
Originally Posted by jb66 View Post
Would you not e cheaper on vip100?
How would I know? That's what the VM staff should have told me. I don't work for VM, and I don't know which is the best package.
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