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ccarmock · 20-12-2011, 15:07

I have had Virgin Media Business broadband for the past 3 to 4 years now. I have the 10 MB/s service with fixed IP address and am due tomorrow to upgrade to the 50 Mb/s service with 5 static IP addresses.

To answer some of your points, you are not segmented from the consumer network - the very same infrastructure that supplies the consumer service supplies the business service. I have been subject to slow performance at times when the network is congested, however on the whole I am very pleased and get close to the 10 Mb/s I expect.

Fault calls are handled by a UK team 24 hours a day. They are excellent - will not close a fault call until you are happy for them to do so and respond very quickly. My experience is that they usually have fixed the problem well within the 24 hours mentioned.

I believe fix times are now within 24 hours.

The older 10 & 20 MB/s services are provided (or were provided0 using a standard cable modem, however the newer 30 & 50 Mb/s services are provided by a Superhub, running business firmware. I understand this does not currently offer modem mode.

I also needed my router downstream of that to have a publicly routable fixed IP address, so decided to take the 5 static IP option which will allow me to do that.

20-12-2011, 15:07	#3
ccarmock Inactive Join Date: Jun 2008 Posts: 804	Re: Business Broadband I have had Virgin Media Business broadband for the past 3 to 4 years now. I have the 10 MB/s service with fixed IP address and am due tomorrow to upgrade to the 50 Mb/s service with 5 static IP addresses. To answer some of your points, you are not segmented from the consumer network - the very same infrastructure that supplies the consumer service supplies the business service. I have been subject to slow performance at times when the network is congested, however on the whole I am very pleased and get close to the 10 Mb/s I expect. Fault calls are handled by a UK team 24 hours a day. They are excellent - will not close a fault call until you are happy for them to do so and respond very quickly. My experience is that they usually have fixed the problem well within the 24 hours mentioned. I believe fix times are now within 24 hours. The older 10 & 20 MB/s services are provided (or were provided0 using a standard cable modem, however the newer 30 & 50 Mb/s services are provided by a Superhub, running business firmware. I understand this does not currently offer modem mode. I also needed my router downstream of that to have a publicly routable fixed IP address, so decided to take the 5 static IP option which will allow me to do that.