I am currently considering a move to the VM internet service and have been lurking on here and the VM Community forums. Reliable connectivity is much more important to me than headline speed as our home connection is used for both work and an on-line Masters degree course; however the 3.5 Mb/s service we are getting from our ADSL 21CN is becoming a bit limiting for BBC iPlayer etc. I would stay with the ADSL connection as it is reliable, unfortunately our relative short underground cabling to the exchange is not good (early 1980's so probably aluminium, at least in part) and there is no ETA for FTTC.
I am attracted to the VB Business offerings in the hope of
- being segmented from the domestic network and be relatively unaffected by reported capacity issues
- being able to report faults to a UK call centre
- getting relatively quick fix response to reported faults (24 to 48 hours?)
- being able to use the VM provided equipment in 'modem mode' (or equivalent) so that the public IP is assigned to my firewall WAN interface (supports static, PPPoE, DHCP & PPTP assigned addresses)
The question is are my expectations realistic? I am prepared to pay a reasonable premium for this type of service, does anybody know what the choices and costs are for VM business broadband?
Best regards
David