[DamnMachine]

I have a V+ box in the GU area, which has been fine for many years, but recently we have noticed sound cutting out. It has happened most often when playing Catch-Up TV On Demand: there is a short half-second gap in sound about once every two minutes.
Last night we also seemed to be getting sound break-up and pixellation on V+ recordings, specifically the Strictly Final, so you can imagine the ear-ache I got about that.

I had a quick look at my box settings:
SNR: 29.0dB
Pre RS Errors 0,0,9999 per 0.5s
Post RS Errors same as Pre
AGC Signal Level -4 dBmV

Unfortunately, it does seem to be intermittent, so I'm not too confident about being getting it fixed while talking to customer services or with an engineer present.

We have two V+ boxes, and we don't believe we get the problem on the other one, so that perhaps points to the box.

Any suggestions on other settings to look at or things to try?

Thanks

\Damn